Red Hat Support Level Agreement

We have different levels of support tailored to your individual needs. This service level agreement for Microsoft Online Services (this “SLA”) is part of your Microsoft volume license agreement (the “agreement”). The basic terms that are used in this ALS but are not defined have the meaning assigned to you in the agreement. This ALS applies to microsoft online services (a “service” or “services” listed below), but does not apply to separate services that are related to or related to services, or to local software that is part of a service. Our support team works hand-in-hand with the best engineers in the industry to quickly transform customer feedback into product enhancements. This direct line of communication allows us to fine-tune proactive corrections that may affect your end result. Access to support engineers during standard business hours Stay up-to-date on support news, subscription updates and other developments. Apart from add-ons, OpenShift contains a number of support apps like JBoss Web Server and Single Sign-On These support apps are needed for the basic functionality of OpenShift. Support for these applications is related to their main function in the main software. Red Hat only supports these support applications for their main use case if they enable OpenShift`s core functionality or integrate it into OpenShift. Services purchased through open, open value and open value subscription licensing agreements, and services in an Office 365 Small Business Premium suite, purchased as a product key, are not eligible for service credits based on service charges.

For these services, any service credit to which you are eligible is credited in the form of periods of service (i.e. days) as opposed to service charges, and all references to “applicable monthly service charges” are removed and replaced with “applicable monthly period.” We develop a holistic understanding of your customer experience by ensuring that our support and engineering teams work together. The “assist window” refers to the period during which a service function or compatibility with a separate product or service is supported. OpenShift Enterprise is supported according to the volume of coverage production, as described here: access.redhat.com/site/support/offerings/production/soc/. Not yet sure which option is right for you? Find out more about our support levels or contact us for help choosing the right fit. Red Hat offers services for each main version of OpenShift Container Platform or OpenShift Kubernetes Engine (“OpenShift”) with defined support rules. Support policies are defined by a basic fee and additional additional authorisations. Red Hat`s support has been invaluable. All problems during implementation were resolved quickly and transparently. In addition, we have specific support options that can be tailored to the individual needs of businesses of all sizes and sectors.

Red Hat Enhanced Solution Support reduces downtime and builds trust with access to high-level technical engineers and solutions and restoration agreements so you can continue to work with innovation, scale and availability.